Return and Exchange Policy
We appreciate your business at Collumbiana and strive to provide top-quality products. We offer a return and exchange policy that is valid for 30 days from the date of your purchase. If you are not satisfied within this period, we are happy to provide you with an exchange or store credit. Please note that we do not offer cash refunds.
How to Initiate a Return or Exchange
If you encounter any issues with your order, please get in touch with us at support@collumbiana.com within 48 hours of receiving your order to review the conditions for a possible exchange or the issuance of store credit.
Conditions for Return or Exchange
Exchanges or store credits are available under the following conditions:
- The item is in a sellable condition, in its original packaging with all tags intact.
- The item has not been worn, damaged, or washed.
- We are notified within 48 hours upon receipt of the item.
- The item is sent back to us within 7 days from the date of receipt.
Sale and Discounted Items
Please note that items labeled as "sale" or discounted cannot be returned or exchanged.
Non-Returnable Items
We cannot accept returns for items that do not match the size, color, or style of the product as sent by us. We advise you to carefully check the size chart on our website before placing your order.
For health and safety reasons, we also cannot accept returns for personal items such as Lingerie, Hosiery, Bodysuits & Swimwear.
Return Process
To initiate a return, contact our Support Service at support@collumbiana.com and specify the item for return or exchange. Attach a photo of the defect or discrepancy, or state the reason for the return.
Returns will be accepted if the item is in its original condition, with consumer attributes, stamps, factory labels, and the packing box untouched.
We will respond within 24 hours with further instructions. Please do not send the item back to the address on the parcel as that is not our return address. Items returned without prior notice to our Support Service will not be accepted.
Shipping Costs for Returns
Customers are responsible for covering the shipping costs for returning an item. This includes any potential return costs like customs fees and taxes. These costs are non-refundable and will not be included in your store credit.
If the item you're returning is valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds (Store Credits)
Upon receiving and inspecting your returned item, we will notify you via email about the status of your store credit. If approved, your store credit will be processed and issued to you.
Delayed or Missing Store Credits
If you haven’t received your store credit yet, please check your email and spam folder. If you've done all of this and you still have not received your store credit, please contact us at support@collumbiana.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at support@collumbiana.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a store credit will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the store credit will be issued to the gift giver.
Note:
1. Asian sizes are 1 to 2 sizes smaller than European and American people. Choose the larger size if your size between two sizes. Please allow 2-3cm differences due to manual measurement. 2. Please check the size chart carefully before you buy the item, if you don't know how to choose size, please contact our customer service. 3.As you know, the different computers display colors differently, the color of the actual item may vary slightly from the following images.
